存档、换机与重新安装

暖绒小院的宠物、明信片、图鉴、设置和游戏进度默认保存在当前设备。打开“设置 → 存档与隐私”可以导出存档；在另一台设备上选择“导入存档”并选取该文件即可迁移。

导入只会在文件通过校验后替换当前本地存档。当前版本没有暖绒小院云端账号；卸载应用或清除应用数据可能删除本机进度，因此重新安装前请先导出存档。

没有收到温柔提醒

打开“设置 → 温柔提醒”，确认总开关与对应分类已经开启；随后在系统设置中确认暖绒小院获得通知权限。

专注模式、勿扰模式和通知摘要也可能改变送达时间。即使关闭通知，旅行、每日来客和小院进度仍会正常继续。

明信片、旅行伙伴与每日来客

这些内容会随着真实时间逐步发生，不需要持续打开游戏。毕业伙伴会按自己的随机旅程寄回明信片；来客会在院子中停留，并在相遇后记入图鉴。

不同伙伴可能去到同一地点，但每位伙伴都会独立抽取并去重自己的旅行顺序。

自愿支持与恢复购买

打开“设置 → 小院的灯 → 支持小院”可以查看自愿支持项目。三档普通支持属于消耗型项目，附带的回礼装饰有明确有效期，卸载后不能恢复；一次性永久的“小院守护者”可以通过 Apple App Store 恢复。

如需恢复，请在同一页面选择“恢复‘小院守护者’”。Apple 负责付款流程；暖绒小院不保存支付卡、Apple ID、订单金额或商店账号信息。取消或失败的交易不会发放回礼，同一笔交易也不会重复发放。

网络连接

正常游玩可以完全离线。只有在你主动购买或恢复 App Store 项目，或主动打开支持、隐私与许可证网页时，才需要网络连接。

支持的设备与显示

暖绒小院支持 iPhone 竖屏，以及 iPad 竖屏、横屏和不同窗口尺寸，包括 iPad Pro 11 英寸与 13 英寸。若遇到画面裁切、按钮重叠或文字显示不完整，请附上设备型号、系统版本、屏幕方向和截图。

隐私与数据删除

暖绒小院不要求账号，不包含广告或第三方分析服务。卸载应用可以删除设备上的本地游戏数据和限时回礼记录；删除前建议先导出存档。完整说明请查看 暖绒小院隐私政策。

Saves, device transfers, and reinstalling

Your pets, postcards, compendiums, settings, and progress are stored on your device. Open Settings > Saves & Privacy to export a save. On another device, choose Import Save and select that file.

Importing replaces the current local save only after the file passes validation. Hearth & Tails does not currently use cloud accounts. Uninstalling the app or clearing app data may remove local progress, so export a save before reinstalling.

A gentle reminder did not arrive

Open Settings > Gentle Reminders and confirm both the main switch and the relevant category are enabled. Then check that notifications are allowed for Hearth & Tails in iOS Settings.

Focus modes, Do Not Disturb, and notification summaries can affect delivery time. Travel, visitors, and garden progress continue normally when notifications are disabled.

Postcards, travelers, and daily visitors

These moments unfold with real time, so the app does not need to stay open. Graduates follow their own randomized journeys and send postcards home. Visitors stay in the garden and join the compendium after you meet them.

Different companions may visit the same destination, but each companion receives an independent, non-repeating travel order.

Voluntary support and purchase restoration

Open Settings > Garden Light > Support the Garden to view the voluntary support options. The three ordinary support products are consumables and include time-limited thank-you decorations that cannot be restored after uninstalling. The one-time permanent Yard Guardian can be restored through the Apple App Store.

To restore it, choose Restore “Yard Guardian” on the same page. Apple handles payment processing. Hearth & Tails does not store payment card details, Apple IDs, order amounts, or store account data. Cancelled or failed transactions grant no gift, and the same transaction cannot grant a gift twice.

Network access

Normal gameplay is fully offline. Network access is needed only when you choose to make or restore an App Store purchase, or explicitly open a support, privacy, or license webpage.

Supported devices and display

Hearth & Tails supports portrait on iPhone, plus portrait, landscape, and resizable windows on iPad, including 11-inch and 13-inch iPad Pro displays. If content is clipped, controls overlap, or text does not fit, include your device model, system version, orientation, and a screenshot when contacting us.

Privacy and data deletion

Hearth & Tails requires no account and contains no advertising or third-party analytics. Uninstalling the app deletes local game data and time-limited gift records; consider exporting a save first. See the complete Hearth & Tails Privacy Policy.